I haven’t received my card yet. Where’s the card?

After completing the entire process, the card will be sent to the address on record by us. Depending on the agreements with your employer, this is either your employer’s address or your home address. After creating your account, setting the PIN and accepting the privacy statement, the card is ordered and sent out. This usually takes 5 to 8 working days. You will be kept informed of the status by text message. If you haven’t received the card yet after eight working days, please check whether you have completed all steps.