My Apple Pay phone was stolen; what should I do?
Fortunately, Apple Pay is not directly accessible by others; it requires your passcode, Face ID or Touch ID. However, we advise you to do the following:
1
Open the "Find My iPhone" app or go to iCloud.com.
2
Click on "Find my iPhone". Select the device and click on "Report as lost".
3
It will not be possible to make a payment with Apple Pay after that.
You can also call if you want to block your XXImo mobility card immediately. To do so, call 0180 6 555 333 from the Germany and from abroad call: + 49 180 6 555 333
Please note: If your phone is stolen, you can block your entire phone via iCloud (which also blocks Apple Pay).
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Need immediate assistance?
Do not hesitate and contact us directly