Operations Specialist

Operations Specialist

  • Fulltime
  • Utrecht

XXImo is growing rapidly, and we are looking for talented individuals like you! As an Operations Specialist, you will manage various processes within the operations department. Your responsibilities will include onboarding new customers (both national and international), monitoring daily operations-related tasks, and improving internal processes.

The Customer Operations department is a relatively new team within XXImo and that's why we're looking for you to help make it successful! From the back office, the Customer Operations team ensures that the use of XXImo runs smoothly for our merchants, partners, customers and end users.
The operations team is in the centre of the organisation, which means that you will be working with other teams on a daily basis (such as Customer support, IT support, Development, Sales / Accountmanagement and finance departments).
In this position you will report to the Team Lead Operations.

Role & Responsibility

Your work is very diverse, so it is essential that you can effectively prioritize tasks and manage them independently. One moment you may be handling different types of onboardings, and the next you might be working on various internal projects.

Tasks that are part of your responsibilities include:

  • Responsible for the (sometimes complex) onboardings of new customers and their set-up in our backoffice system.
  • Advise internal and external stakeholders on configuration options and functionalities.
  • Continuously monitor operational processes.
  • Contribute to the development of new functionalities and improvements to our product.
  • Evaluate and optimize existing processes to increase efficiency and productivity.
  • Maintain customer relationships by answering questions and providing support daily.
  • Coordinate and collaborate with various departments within XXImo to ensure seamless operational execution.

Knowledge, expertise & competencies

  • You are accustomed to speaking with B2B customers and always present yourself in a professional manner.
  • You have a proactive attitude and are able to work independently.
  • You are solution-oriented and love a challenge or a complex puzzle.
  • You are able to analyse and assess the impact of an issue and determine the appropriate course of action for internal escalation.
  • You have experience in process optimisation.
  • You have 3 to 5 years of work experience in a startup or scale-up organisation (ideally in tech/B2B SaaS)
  • You are excellent in Dutch and English, both verbally and in writing.
  • You are available for a minimum of 32 hours per week, preferably 40 hours.

We offer

  • You will work in a very innovative, fast-growing and internationally oriented organization.
  • Be part of a quite new team, where we have a lot of opportunities to grow.
  • Be part of the unique “AutoBinck ecosystem” with many different solutions and ventures and to work closely together with our teams on innovation in mobility. Being part of AutoBinck Group, means we enjoy great support in knowledge and a financially strong shareholder.
  • The right facilities to work from home.
  • Competitive compensation package.
  • A future-proof transport arrangement appropriate to your position;

  • Fit for XXImo program (compensation for a gym membership).
  • A contribution of 2% of your gross monthly salary (max. € 100) to your health insurance;
  • Daily contribution to your lunch which you can consume in the company restaurants.
  • A fantastic workplace at WTC Utrecht CS with a phenomenal view;
  • Fun team activities with the team!

In recruiting a Operations Specialist, we are assisted by Mirjam Loenen, Recruiter at Q-Logic. For more information about the vacancy, please contact Mirjam (06-23 94 19 75 / m.loenen@q-logic.nl).

About XXImo

About XXImo

XXImo is on its way to become one of the main market contenders in the European Mobility as a Service market. Core services include fuel, public transport, electric charging and a wide variety of modern mobility services. XXImo offers a leading access and payments platform in partnership with VISA. XXImo manages the mobility of various user groups through different solutions based on its state of the art back-end:

  • a corporate mobility platform serving the employees of mid-sized to large companies (e.g. Unilever, ABN Amro, ING or the Dutch Police).
  • a Platform as a Service solution for large organizations / platforms serving a certain group of users (e.g. a fuel card businesses that wants to expand in parking). This solution is offered through the brand XXImo in the Box.
  • a white label mobility solution for the larger mobility players like Q8, LeasePlan, Athlon etc.

We do this with more than 70 enthusiastic colleagues. Our Headquarters is the WTC in Utrecht and we have local offices in Belgium, Germany and the UK. Its our ambition to become a European market leader and therefore we expect our organization to rapidly expand in Europe through organic growth and acquisitions.

Interested?

Do you see yourself working for XXImo? We would love to connect with you! If you are interested, please send your resume and motivation letter to: hr@xximo.com or fill in the form below.

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