How does the ID verification work via IDNow VideoIdent?
You must have a mobile phone with an active number to receive a code and have your passport or ID card readily available.Click "Start identity verification" in the email invitation.
- You will be redirected to the IDNow environment for the verification
- Take a clear photo of your passport or ID visible without obstructions, bright lights, shadows, or blurriness.
- Join a live video call with an agent who will guide you through the process.
- Follow the agent’s instructions to complete the ID verification.
- Enter a verification code sent via text message to your phone during the video call for confirmation.
- You will see on the screen that ID verification has been successfully completed, and the call will end.
Keep in mind that this person is only authorized to help with ID verification. If you have questions about onboarding, they cannot help you. For your questions, you can always contact the KYC/KYB team at their official email address.
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