Terms and conditions of XXImo and its service providers.

Transact Payments Malta Limited / IDT Financial Services Ltd.

XXImo has concluded an agreement with Transact Payments Malta Limited (“TPML”) and IDT Financial Services (“IDTFS”) for the XXImo prepaid card. All administrative and operational activities are performed by XXImo in-house, under the Visa licence held by TPML.

For more information about TPML and IDTFS, we refer you to the text below.

The XXImo Mobility Card is issued by Transact Payments Malta Limited ( TPML), a Principal Member of Visa Europe.

IDTFS is a regulated bank, licensed by the Financial Services Commission, Gibraltar. Registered office: 57-63 Line Wall Road, Gibraltar. Registered No. 95716. All communications should be sent to XXImo B.V., Stadsplateau 11, 3521 AZ Utrecht, the Netherlands.

TPML is responsible for the issuance of electronic money. TPML is an electronic money institution regulated by the Malta Financial Services Authority, incorporated in Malta and located at Vault 14, Level 2, Valletta Waterfront, Floriana FRN 1914, with company registration number 91879.

Complaints procedure

Our goal is to provide you with the highest standard of service. Nevertheless, it is possible that our service does not meet your expectations. Informing us about this gives us the opportunity to improve.

Click here for our complaints procedure

Customer Security and Fraud Awareness

When it comes to your financial information, your security is our top priority and when you access your e-money account, it is important that we know it is you. Click on the button below to find out more about the ways we do that.

Frequently Asked Questions

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