Customer Onboarding
At XXImo, we are dedicated to true partnerships, ensuring your customers are onboarded smoothly and begin their journey with a smile. We provide robust second-line support to our partners, training your teams thoroughly and ensuring comfort with our collaboratively designed products.
- Responsive Contact
- Expect fast, efficient, and personalized interactions every time you reach out.
- Multilingual Support
- Our service desk communicates fluently in several European languages, ensuring no barriers in assistance.
- Proven Experience
- With over a decade of expertise in the mobility solutions sector, we bring a wealth of knowledge and best practices to every partnership.
- Meticulous Implementation
- We work closely with you to guarantee successful implementation within your organization, from the ground up.
- Customer Screening
- We support the contracting phase with your customers using our proven KYC/KYB processes, ensuring compliance and security from the start.
Once your customer’s mobility policy is set, the real work begins. The initial phase of the XXImo implementation is both exciting and crucial, as plans move from paper to practice.
A project group, including key stakeholders from both your organisation and XXImo, is formed to oversee the implementation. This team ensures seamless integration based on a comprehensive plan, focusing on communication and precise execution.
Post-implementation, our collaboration continues. We work together to refine processes, meet your commercial and operational objectives, and enhance adoption and usability across your customer’s user base.
Our platform is built to offer complete flexibility, but the final decisions are yours. From the available mobility options in your solutions for your customers, to the categorisation of fuel networks, employee groups and budget levels—all predefined possibly with XXImo Consultancy's input—are incorporated during the implementation phase. This tailored approach ensures that allowances, mobility services, budgets, and user profiles are exactly as your customer’s need them to be.