How can I submit a claim for a failed transaction?
If you were unable to complete a transaction using your XXImo payment method, you can submit a claim using the form available in the Milo app. To find the form, tap the calendar icon in the top navigation bar, then tap the plus icon on the ‘Expense claim’ widget to create a new claim.
Guidelines for Claiming Expenses:Claims must be submitted within two months of the incident. Claims submitted after this period will not be processed.
Claims can only be processed if your employer has authorized you for the specific mobility service. Additionally, you must have sufficient credit available within your allocated budget, if applicable.
With the exception of claims related to replacement cards, a maximum of three claims per year will be processed per cardholder.
To process your claim, you must provide a scanned copy of the receipt and the corresponding bank or credit card statement. Alternatively, a clear photograph of these documents may also be acceptable.
A processing fee of €2.50 may apply, depending on the reason for the claim. This fee will be deducted from the available balance in your account.
Please note that for accounts with a budget, the claimed amount will be deducted from your account's available budget, thereby reducing your spending capacity.
Please contact our customer service by filling in the contact form. We will come back to your question as soon as possible.
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