My verification failed. Do I need to fill out the questionnaire again?
If your ID verification failed, we will investigate the reason(s) for the failure and if neccessary the KYC team will send you a separate ID verification request including only ID verification and Company representative information. The KYC/KYB team will not send the full questionnaire if all information from the previous questionnaire has been provided correctly.
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We have been asked many questions before. We have listed these questions with the answers. Your question may also be listed.
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Please contact our KYC/KYB team by filling in the contact form. We will come back to your question as soon as possible.