Can I temporarily increase my balance by making a credit payment?

Yes, you can temporarily increase your balance by making a manual payment. Please follow the steps below for detailed instructions.

1. Determine the amount of the required additional balance

2. Find your XXImo account number.

• Do you have a physical card? The account number is the 8 to 10-digit number located on the front of your XXImo Mobility Card, below your name (this is not the card number).
• Do you have a virtual card? Open the Milo app, tap 'Profile' at the bottom right of the screen, then tap 'Details'. You will find your account number at the bottom under "Business".

3. Transfer the amount to the following bank account:

• IBAN: NL06ABNA0111075734
• Account holder: Stichting Client Monies XXImo Financial Services
• BIC: ABNANL2A
• Description: Your XXImo account number only

Important: Make sure to transfer the amount from the bank account that is registered in our system. If you make a payment from a different bank account, the amount will not be automatically credited to your XXImo card. So please double-check the account you are using for the transfer.

4. Processing time of the transfer:

If your payment is processed by your bank before 14:30 from Monday to Thursday, the additional balance will be credited to your XXImo Mobility Card within two working days after 09:00.

Payments made on Friday or after 14:30 will be processed within three working days.

5. Check your balance:

You can view the current balance of your card via My XXImo or the Milo app.