My mobility card is not working. What do I do?
Please check the following. Has the card been activated? Is the card still valid? Have you tried paying for a mobility service which you are entitled to? Do you still have sufficient budget remaining (assuming there is a limit). Is the location where you are trying to pay in the Milo app? That may seem like a lot of questions, but it’s important to check all that first. Don’t know what the cause can be? To find out what the problem could be, we ask you to send us the following information: 1. On what date did you travel? 2. Around what time was this? 3. Where did you try to use the card to make a payment (location, name), 4. What is your customer number? Mail this information to firstname.lastname@example.org and we will investigate the matter for you.
Do not hesitate and contact us directly